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Productive conflict

A long read

What a conflict is

Two coworkers want different plans. Each thinks theirs is better. They argue about which way to go. That argument is a conflict.

conflict
When two people want different things and bump into each other over it.

Sources

  • CPP Global Human Capital Report, 2008
  • Buster Benson, Why Are We Yelling? (2019)
  • Jehn, Administrative Science Quarterly, 1995
  • The Gottman Institute
  • John Gottman & Robert Levenson, longitudinal couples studies